Video: Change Management - Practice Questions

In this lesson, Nick Palazzolo, CPA, dives deep into the intricacies of change management through a series of practical, multiple-choice questions. He kicks off with a scenario on how to ensure timely software updates, carefully dissecting each potential answer to highlight the efficacy of preventive, detective, and corrective controls in IT environments. The focus then shifts to the optimal methods for introducing new software, where Nick evaluates installation processes, comparing pilot, phased, direct, and parallel approaches to underline the safest options for maintaining data accuracy and completeness. With an enthusiastic and engaging delivery, Nick ensures that the complexities of change management are made clear and accessible, reinforcing the importance of strategy in IT operations and project transitions.

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Video Transcript

Instructor: Nick Palazzolo

Nick Palazzolo is head instructor of ExamPrep.ai CPA Review. Nick's teaching style is engaging & upbeat, combining practical Big 4 tax & assurance expertise with years of 1-on-1 coaching. His lessons are concise and emphasize what you need to know to pass. Whether you're a recent grad or working full-time, we’re confident you can conquer your CPA exams with Nick’s review.

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All right, everyone. Welcome back to some more multiple choice questions. We're diving through these as they relate to change management. First up, a company's network admin discovered that critical software updates have not been installed on the network in a timely manner, which is the following is a control that would directly address this situation. All right, so first off, we want to thank preventative, detective, corrective controls. Now, the best kind of control is preventative, right? Prevent the issue from happening. Of course, you want all three types of controls anyway, because issues will get through the preventative controls just inevitably, right, as that happens. Let's read through as we see our answer choices. First up, creating and implementing a patch management policy. All right, I think that sounds solid already, right? That's talking about installing critical updates, scheduled checks, automatic updates, making sure software remains up to date. So that sounds like a pretty solid answer. First, you should also know what patch management policy is based on our lessons. That's how you would kind of know what this is and that this would help with critical software updates. Going on to letter B, running through our answer choices, ensuring the hard drive containing the update is encrypted. Now, this wouldn't really necessarily help. Now, maybe you are doing it old school, and you update your software using a physical hard drive instead of just downloading it from the internet. And yeah, if that is the case, and you have your software updates on a hard drive, and you plug in the hard drive every month maybe to update your systems, this would help. But this is very much a better preventative measure. Again, this is somewhat helpful, but not really going to be a direct way

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