In this lesson, Nick Palazzolo, CPA, dives into the detailed procedures for detecting deficiencies in service commitments related to availability in a SOC 2 engagement. The focus is on understanding and evaluating the design of controls and their operational effectiveness to meet the system's availability obligations as specified in service agreements. Nick meticulously outlines the step-by-step approach, from reviewing service level agreements and system documentation to analyzing IT infrastructure and its redundancy capabilities. He also discusses how to identify and document any deficiencies in the control design and operational execution, comparing these against the trust services criteria specifically related to system availability. This comprehensive review culminates in preparing detailed reports to highlight any issues and recommend corrective actions, equipping you with the knowledge to effectively handle these aspects of SOC 2 engagements.
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